Contact Info

Main Ticket Office daytime business hours are Monday – Friday 10 a.m. – 6 p.m. and Saturday noon-6 p.m. Hours will vary during university holidays.

For Performances the Ticket Office in the theaters will be open 1 hour prior to performances.

Phone: 732-932-7511

Fax: 732-932-1753 (please do not fax credit card numbers.)

Website: www.masongross.rutgers.edu 

To access our most up-to-date listing of event dates and times, information regarding purchasing tickets, locations of and directions to venues, parking maps, Route 18 construction information, information regarding attending performances including ticketing services, accessibility, community information, and rules and regulations click on the Ticket Office and Parking link from the list on the homepage.

Purchasing Tickets

Single tickets go on sale the first day of classes each fall semester.

All sales are final. No refunds.

Tickets and seating for any transaction are subject to availability.

Full payment must be presented at the time of transaction in order to process tickets. We cannot accept multiple methods of payment for a single order or hold seats on reserve for later payment. Visa, MasterCard, cash, or check only accepted for purchases. Have your Visa or MasterCard immediately available when calling to purchase tickets.

All patrons, regardless of age, must have a ticket and must be able to sit quietly.

Seniors 62 years or older, Rutgers employees, students and alumni are eligible for discounted tickets. Limit two (2) tickets per performance for Seniors, Rutgers Employees and Alumni. Limit one (1) ticket per performance for students. ID is required for pick-up.

Subscription orders will be processed prior to single ticket orders. Seats unclaimed from prior seasons will be available to future purchasers.

Unless otherwise requested by the patron, tickets ordered within one (1) week of the performance will be held for pick up at the theater from one (1) hour prior to the scheduled performance time.

Exchange, Release or Lost Ticket(s)

Exchanges to another performance are available during regular daytime business hours. Exchanges will only be made for performances within the original department of purchase and ticket price. Only subscribers can exchange past date tickets. A $3 per ticket exchange fee will apply for single ticket holders. There is no charge for subscribers or complimentary tickets.

Tickets can be released back to the Ticket Office for resale during daytime business hours prior to the performance date. A refund will not be issued. All income directly benefits the students and programs within the departments. Call 732-932-7511 or return the tickets by mail or in person.

Lost tickets can be reprinted at any time and will be held at the door for pick up from 1 hour prior to the scheduled performance time. Tickets cannot be reprinted for groups or appreciation classes.

Programming and Performance

ALL PROGRAMMING INFORMATION IS SUBJECT TO CHANGE.

Latecomers will be seated at the discretion of management.

The Mason Gross Performing Arts Center reserves the right to refund purchase and refuse entry.

Cancellation information due to inclement weather will be available by 10:00 a.m. for 2:00 p.m. performances and 1: 00 p.m. for 8:00 p.m. performances. Call the Ticket Office for information. Refunds for events cancelled by Mason Gross will be provided upon request only prior to the end of the fiscal year (June 30th each year). The refund will be in the amount of the ticket cost only. Ticketing fees will not be refunded. Exchanges will be honored if possible.

Facility temperatures can be a challenge to maintain. It is recommended that patrons dress in layers.

Before event ticket sales start 1 hour prior to the scheduled performance time. There are no guarantees that seats will be available at this time. During that time, transactions for future or past events are prohibited.

The seating area of all the theaters will be closed directly at performance end. The lobby areas will close no later than a half hour after the performance ends.

Parking

Due to construction and limited parking, allow ample time to get to the performance. Free parking is available 45 minutes prior to the scheduled performance time in lots 79, 79A and 74 (Old Gibbons) for visitors only. Rutgers faculty, staff and students must follow all rules and regulations regarding lot assignment authorized by their particular permit. Handicapped parking is available after 6pm and on weekends in the marked spaces adjacent to Nicholas Music Center. Due to fire codes, parking in the circle drive is prohibited.

Etiquette

Please respect the personal space of the staff. Address any major concerns directly to the management. Recording and electronic devices of any kind, food and beverages are strictly prohibited inside the theaters. The management reserves the right to hold any of the above during performances. Smoking is permitted outside of the buildings only. As a courtesy to your fellow audience members and to the performers, we ask that you refrain from talking, unwrapping candy/lozenges or creating other distractions during the performance.